Frequently Asked Questions
We're here to help with all your queries. Take a look at the most commonly asked questions we get and if yours isn't there please do get in touch either via our contact form or our social media pages.
What kinds of Christmas decorations do you sell?
We sell a wide variety of Christmas decorations, including baubles, ornaments, tealight holders, wreaths, tree toppers, and more. You can check out our products on our website or visit our store to see what we have to offer. If you don't see something you are after, please do get in touch and we can check our stock availability for you.
Where can I buy the large baubles and the ceramic winter scene lamps?
Due to their size and value we are unable to sell these via our online store and typical postage couriers. However, we do sell them at Christmas markets and via direct enquiry, so please do check our Christmas markets page or our Contact Us page if you are interested in one of these items.
Do you offer personalized Christmas decorations?
Due to the all-round detailing on our decorations and the intricacy of the patterns/designs we don't offer a personalisation service I'm afraid. As an alternative, at the Christmas markets there are often other traders/sellers who do offer a personalisatiion service.
What type of electrical plug/socket do I need for the lamps?
Our ceramic lamps are supplied with either a UK or Euro plug. We do aim to supply them with UK plugs for all our customers but sometimes due to supply constraints we have to sell them with Euro plugs. Whenever that happens we will include a UK adaptor with your lamp.
Do you offer Christmas decoration installation services?
No, but our team are available for consultation queries regarding your Christmas design/decoration ideas. Contact us if you would like our advice.
What is your return policy for Christmas decorations?
Our return policy for Christmas decorations depends on the item and the reason for the return.
For orders made via our online store (ebay), if you have experienced any issues with your item please contact us via ebay. Further guidance is available here from ebay.
For purchases made at a Christmas market or via direct enquiry please contact us via the Contact Us form or alternativity via facebook messenger.